Returns and Refund Policy for KetoGummies.net.au
1. Introduction
At KetoGummies.net.au, we are committed to ensuring the satisfaction of our customers. This Returns and Refund Policy outlines the procedures and conditions under which returns and refunds are processed, ensuring our customers have a smooth and clear understanding of the process.
2. Eligibility for Returns
You are eligible to return your purchased keto gummies within 30 days of the delivery date if you are dissatisfied with the product. To qualify for a return, the gummies must be in their original packaging, unopened, and in the same condition as when they were received.
3. Limit on Refunds
Our refund policy permits one refund per customer. Once a refund has been issued for any purchase made at KetoGummies.net.au, subsequent purchases will not be eligible for a refund. This condition is in place to prevent abuse of our refund system and to encourage responsible purchasing.
4. Process for Returns and Refunds
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] with your order details and the reason for the return.
- Once your return is approved, you will receive a return authorization and instructions on how to send back the product.
- The returned items must be shipped to our returns department within 7 days of receiving the return authorization.
5. Refund Processing
Upon receipt and inspection of the returned product, if it meets our return criteria, a refund will be processed to the original method of payment within 14 business days. You will be notified via email when your refund has been processed.
6. Shipping Costs for Returns
The customer is responsible for covering any shipping costs associated with returning the product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Exceptions
Note that we cannot accept returns on opened or used products. Returns are only accepted for products that are in their original, unopened condition.
8. Contact Information
For any questions or concerns regarding your return, please contact us at [email protected]. Our customer service team is here to assist you and ensure your experience with KetoGummies.net.au is positive.
By purchasing from KetoGummies.net.au, you acknowledge and agree to our Returns and Refund Policy.